Refund policy

1. Returns

Due to the nature of our products (ingestible supplements), we are unable to accept returns on any opened or used items for hygiene and safety reasons.

We may accept returns in the following cases:

  • The item is unopened, unused, and in its original packaging

  • The return request is made within 14 days of delivery

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

2. Refunds

We offer refunds under the following circumstances:

Damaged or Faulty Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the damaged product

Once reviewed, we will offer:

  • A replacement, or

  • A full refund

Incorrect Orders

If you receive the wrong item, please contact us within 48 hours. We will arrange a replacement or refund at no extra cost.

Change of Mind

We do not offer refunds for change of mind on opened products.

For unopened products, refunds may be issued once the item is returned and inspected.

3. Subscription Orders

If you are subscribed to receive Pretty + Pink products:

  • You may pause, skip, or cancel your subscription at any time before your next billing date

  • Once a subscription order has been processed or shipped, it cannot be refunded unless faulty

If there are stock delays or issues, we may:

  • Pause your subscription

  • Issue a refund for that cycle

  • Offer a complimentary product as a goodwill gesture

4. Refund Processing

Once approved, refunds will be processed to your original payment method within 5–10 business days.

Please note:

  • Shipping fees are non-refundable unless the item is faulty or incorrect

  • Processing times may vary depending on your bank or payment provider

5. How to Request a Return or Refund

To request a return or refund, please contact us at:

📧 support@pretty-pink.co.uk

Include:

  • Your order number

  • A description of the issue

  • Photos (if applicable)

6. International Orders (UK → US & Other Countries)

For international orders:

  • Customers are responsible for return shipping costs

  • We are not responsible for customs fees or delays

  • Refunds will only be issued once items are received (if applicable)

7. Our Promise

We care deeply about your experience with Pretty + Pink. If something doesn’t feel right, please reach out — we’ll always do our best to make it right 💗